Help Desk Software

 Help Desk Software

Generally, the help desk is often a part of a bigger umbrella called service desk, which includes asset management and IT service management. Often the help desk is used synonymously to service desk. However, help desk software generally refers to the system which addresses the customer queries.

Help desk software refers to a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. It is what makes customer-care service efficient and enterprising


A help desk is a resource intended to provide the customer or end user with information and support related to a company’s or institution’s products and services.


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